Sole distributor and sell plastics resins - Are we a Service Provider?
Wandering if anybody can help?
We are a sole distributor and sell plastics resins. Do we consider ourself in the category of service provider? And how do we categorized a company as providing services for their customer.
I am totally confused.
Need some clarification.
Thanks and in advance.
It sounds as if you are the supplier of a product, not a service.
Do you need to service plastic resins at your customer facility?
Some examples:
-I supply a machine to company xyz. As part of the contract I am required to provide yearly service to the machine, therefore I am a service provider.
-I take my car back to the dealer because the bumber fell off. They fix the car because it is inder warranty, therefore they are a service provider.
-I send the customer a batch of bad resin and they issue a complaint, I visit the customer, verify the situation, and replace the defective resin. I am not a service provider.
Sole distributor and sell plastics resins - Are we a Service Provider?
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