Contractor Management-Are Penalties considered Corrective Action?

[Intesar]

Hi,

in QMS

can we consider contractor penalties as corrective actions if non-conformance (violation) was found?


Intesar

[Sidney Vianna]

Originally Posted by Intesar

Hi,

in QMS

can we consider contractor penalties as corrective actions if non-conformance (violation) was found?


Intesar

If they were included in the terms and conditions of your contract....

[Phil Fields]

Originally Posted by Intesar

Hi,

in QMS

can we consider contractor penalties as corrective actions if non-conformance (violation) was found?


Intesar

Intesar,
How would a penalty serve as a corrective action, how would the penalty prevent the nonconformance from happening in the future?

Phil

[Intesar]

Originally Posted by Sidney Vianna

If they were included in the terms and conditions of your contract....

yes they are included>> sorry But

can we consider it as preventive action? i think NO.......correct??

[AndyN]

It sounds like you are headed down the wrong road! The 8 quality management principles, which ISO 9001 is supposed to be based on, includes 'Mutually Beneficial Supplier Relationships'.

Are you sure that the non-conformances are purely the supplier's fault and your own organization isn't in some way to 'blame' for the reason? As a supplier quality manager for many years, I learned very early on that the supplier is rarely to blame and therefore the financial hit was unjustified..........

I doubt that you could claim anything good about a QMS based on a financial disincentive/penalty like you describe.

[Intesar]

Originally Posted by Phil Fields

Intesar,
How would a penalty serve as a corrective action, how would the penalty prevent the nonconformance from happening in the future?

Phil

i think will not - i do not know -

but losing money will make the contractor more vigilant

intesar

[Intesar]

Originally Posted by AndyN

It sounds like you are headed down the wrong road! The 8 quality management principles, which ISO 9001 is supposed to be based on, includes 'Mutually Beneficial Supplier Relationships'.

Are you sure that the non-conformances are purely the supplier's fault and your own organization isn't in some way to 'blame' for the reason? As a supplier quality manager for many years, I learned very early on that the supplier is rarely to blame and therefore the financial hit was unjustified..........

I doubt that you could claim anything good about a QMS based on a financial disincentive/penalty like you describe.

thanks for reply

When I deal with the contractor Usually penalties are my last choice. I strongly believe in building good relation with them but some times I have no choice and it works

Intesar

[Coury Ferguson]

Originally Posted by Intesar

i think will not - i do not know -

but losing money will make the contractor more vigilant

intesar

Just a suggestion: Make sure and perform a Good and in-depth Root Cause Analysis, before you blame a Supplier for something that may or may not be their fault.