Quality Guarantee - Letter to a potential customer that guarantees quality products

[DWPOZE]

I have to write a letter to a potential customer that guarantees quality products. Does anyone have any sample letters. Thanks for your help.

[Ajit Basrur]

Originally Posted by DWPOZE

I have to write a letter to a potential customer that guarantees quality products. Does anyone have any sample letters. Thanks for your help.

How about you write a draft and post it here for comments ? This is because each organization has its own strenghts and can not be generalized. Another point was whether you would be sending this letter alone or this would be a part of a package like Business Plan or Marketing plans etc ?

You could refer this Google search for drafting the letter

[Jim Wynne]

Originally Posted by DWPOZE

I have to write a letter to a potential customer that guarantees quality products. Does anyone have any sample letters. Thanks for your help.

What you're describing is actually a contract, or will become one. I've never heard of a customer requesting such a thing, because the details of product quality are generally captured in purchase orders and other related documents. I wouldn't agree to such a letter without qualified legal advice.

[Coury Ferguson]

Originally Posted by DWPOZE

I have to write a letter to a potential customer that guarantees quality products. Does anyone have any sample letters. Thanks for your help.

Why?

I agree with Jim. I would contact an Attorney before I would. How can you guarantee Quality. You can try and meet the needs of your Customer, but what IF, there is a slight scratch or something that happened to the product during shipment. Are you going to take pictures of the product before shipment?

I would definitely talk to someone from the legal aspect.

[Sidney Vianna]

Folks, let's remember that the A in QA stands for ASSURANCE. Quality Assurance is something that we have no probably referring to, even though, most people realize that the best quality systems in the world are not 100% defect free.

To me, this type of letter is meaningless. Like Jim mentioned, the critical thing is to contractually define the conditions, including acceptability criteria. And remember that, the supplier's ability in providing "defect-free" product depends on the customer CLEARLY defining acceptance criteria and product specifications.

[achorste]

I agree - the letter itself seems meaningless - but he could use it as an opportunity to describe the techniques used in product manufacture to prevent / eliminate defective product - SPC / Poke Yoke etc etc.

[Stijloor]

Originally Posted by achorste

I agree - the letter itself seems meaningless - but he could use it as an opportunity to describe the techniques used in product manufacture to prevent / eliminate defective product - SPC / Poke Yoke etc etc.

That's exactly what automotive customers want from their suppliers through the Production Part Approval Process (PPAP). The Part Submission Warrant (PSW) is the final document (I call it the "warranty card") that is signed by an authorized representative from the supplier organization. It's a very common practice in this industry.

Stijloor.

[Jim Wynne]

Originally Posted by Stijloor

That's exactly what automotive customers want from their suppliers through the Production Part Approval Process (PPAP). The Part Submission Warrant (PSW) is the final document (I call it the "warranty card") that is signed by an authorized representative from the supplier organization. It's a very common practice in this industry.

Stijloor.

Then you think that a signed PSW is a "guarantee of quality product"?