Haven't posted here in a while but still keep an eye on the discussions going on.
I am doing some work on our business processes and have tried to find a method for covering the aspects of a process but can't quite find one that matches my own way of thinking about them.
I have tried ICOR's, process maps and the traditional turtles but not been satisfied with the results.
To explain what I am trying to achieve I want a single cover page for my business process that shows all of the external influences on that process. The Business Process itself then describes how the process works to turn the inputs into the outputs in an effective manner.
I like to do this before actually designing or redesigning the process so that you can acces the design to see if everything is covered or not.
Having said all this I would like to get your opinions as to what you think of this approach.
To explain the one main difference between this and a normal turtle is that I have replaced the how with measures/objectives. The How in this process is described in the document/flowcharts that link to this.
Any thoughts would be much appreciated. I have used managing non-conformance as the example process.