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Internal Audit Scoring System - Page 4

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  Post Number #25  
Old 20th February 2009, 10:50 AM
Randy's Avatar
Randy

 
 
Total Posts: 8,273
Re: Internal Audit Scoring System

Assigning catagories and numbering is like the old "Ticket-thon Game" we used to play when I was a cop........Whoever writes the most tickets over a specific period gets the cash prize being offered.

Wanna take a guess about the value-addedness of those tickets to traffic safety?

(I won it many times and still hold the record for tickets issued on one shift-74. The secret is you make them out in advance)

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  Post Number #26  
Old 20th February 2009, 11:26 AM
qualitymanager

 
 
Total Posts: 219
Re: Internal Audit Scoring System

Quote:
In Reply to Parent Post by AndyN View Post

<snip>
The worst number of majors is 1!

Now, do you see why numerical values assigned to audit findings don't work?


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  Post Number #27  
Old 20th February 2009, 08:59 PM
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JaneB

 
 
Total Posts: 3,517
Re: Internal Audit Scoring System

Quote:
In Reply to Parent Post by qualitymanager View Post

Interested to hear your views.
See post #19 in this thread.
  Post Number #28  
Old 26th February 2009, 10:43 AM
ARTEMIS

 
 
Total Posts: 26
Re: Internal Audit Scoring System

This is a way to rank the severity of the finding. If you use a score ranking system this will give the auditee a way of prioritizing there corrective action. This works much like using a Pareto to classify nonconformities, it focusses your attention the bigger picture.

Artemis
Attached Files: 1. Scan for viruses before using, 2. Please report any 'bad' files by Reporting this post, 3. Use at your Own Risk.
File Type: xls Internal ISO 9001 2000 Score Sheet.xls (102.0 KB, 555 views)
Thanks to ARTEMIS for your informative Post and/or Attachment!
  Post Number #29  
Old 26th February 2009, 07:52 PM
JaneB's Avatar
JaneB

 
 
Total Posts: 3,517
Re: Internal Audit Scoring System

Quote:
In Reply to Parent Post by ARTEMIS View Post

This is a way to rank the severity of the finding. If you use a score ranking system this will give the auditee a way of prioritizing there corrective action. This works much like using a Pareto to classify nonconformities, it focusses your attention the bigger picture.

Artemis
Sorry, but I don't think a 'score sheet' like this does focus attention on a 'bigger picture'. Apart from other issues, there's no attempt of a process approach, just a clause by clause one. Which appears to be demanding documentation of everything listed.
Thanks to JaneB for your informative Post and/or Attachment!
  Post Number #30  
Old 26th February 2009, 08:04 PM
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JaneB

 
 
Total Posts: 3,517
Re: Internal Audit Scoring System

Among the various arguers for some kind of 'scoring' of audits, I have yet to see any certifiers, registrars or third-party auditors. I think this is worth pausing to consider. Auditing is, for many registrars, their core business (or a large part of it).

So if there was a strong benefit to some kind of ranking or scoring, common sense would suggest that at least a couple of certifiers would have leaped to do so in order to score a competitive advantage.

I can just see the PR now (can't you?)

Go with Super Great Certifiers! Our exclusive, patented, totally-unavailable-anywhere-else scoring system will give YOUR SENIOR MANAGEMENT an exact score at audits!!!!!

Don't waste wondering how, when or where you should do stuff - because with our Unique Wonderful Scoring System, you'll know instantly!


And think of the opportunities to cross-sell training courses in how their clients can learn to score their audits.
Thanks to JaneB for your informative Post and/or Attachment!
  Post Number #31  
Old 28th February 2009, 05:08 PM
qualitymanager

 
 
Total Posts: 219
Re: Internal Audit Scoring System

Quote:
In Reply to Parent Post by JaneB View Post

Sorry, but I don't think a 'score sheet' like this does focus attention on a 'bigger picture'. Apart from other issues, there's no attempt of a process approach, just a clause by clause one. Which appears to be demanding documentation of everything listed.
Yup - I'd see value added by "ranking" NCs based on the current & future impact to the organization.

E.g. NC1: Calibration stickers not on 1 of 12 voltmeters (of 784 in the organization) as required by Procedure XXX.

NC2: Nonconforming product shipped to customer for 1 of 12 deliveries audited.


Potential impact of NC1 (frequency x severity x likelihood) = $1,000 per year (expenses to take corrective action and reply to auditor)

Potential impact of NC2 = $200,000 per year (loss of customer, marketing expense to replace lost revenue stream).

This sort of analysis will guide a time-challenged manager where to direct her attention when it comes to correcting NCs.
  Post Number #32  
Old 28th February 2009, 05:58 PM
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AndyN

 
 
Total Posts: 7,958
Caution Re: Internal Audit Scoring System

If you take the traditional approach to auditing, then many have to rely on some kind of 'attention getter' like a scoring or grading system, in the hope that management will magically 'see' what needs attention and therefore support any corrective action. I'm thinking this type of thing is attempting to address the wrong end of the problem.

If an audit is planned effectively, involves management in the selection of scope and criteria, plus employs a competent auditor who can evaluate the process to diagnose the issues - the management will be able to determine from the content of the audit report what needs to be done to improve........

Anything else is merely arbitrary and takes up more time than necessary. Work smart, not hard.......

Last edited by AndyN; 28th February 2009 at 11:00 PM.
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