In Reply to Parent Post by JaneB
Sorry, but I don't think a 'score sheet' like this does
focus attention on a 'bigger picture'. Apart from other issues, there's no attempt of a process approach, just a clause by clause one. Which appears to be demanding documentation of everything listed.
Yup - I'd see value added by "ranking" NCs based on the current & future impact to the organization.
E.g. NC1: Calibration stickers not on 1 of 12 voltmeters (of 784 in the organization) as required by Procedure XXX.
NC2: Nonconforming product shipped to customer for 1 of 12 deliveries audited.
Potential impact of NC1 (frequency x severity x likelihood) = $1,000 per year (expenses to take corrective action and reply to auditor)
Potential impact of NC2 = $200,000 per year (loss of customer, marketing expense to replace lost revenue stream).
This sort of analysis will guide a time-challenged manager where to direct her attention when it comes to correcting NCs.