How do QFD (Quality Function Deployment) & KANO MODEL fit in a quality system?

I WOULD LIKE TO KNOW HOW THE QUALITY FUNCTION DIAGRAM AND KANO MODEL FIT INTO THE QUALITY SYSTEM REQUIREMENTS! ARE THEY ADDITIONS OR REQUIREMENTS OF ISO/QS9000.TO WHICH STANDARD TO THEY APPLY!
ALL REPLIES HIGHLY APPRECIATED

QFD and the Kano model could be used to satisfy the requirements of APQP. I believe if you embrace QFD/HOQ then you will satisfy most of the APQP requirements. The Kano model could also be used to demonstrate your policies for customer satisfaction.

For those of you that have quality policies that say "....we exceed customer expectations" the Kano model would be a perfect example of how you can accomplish this.

[dewie]

Could anyone please give the breif description of KANO MODEL or show me where to find the information?

Originally posted by dewie:
Could anyone please give the breif description of KANO MODEL or show me where to find the information?

Please consult ASI (american Supplier Institute)

[barb butrym]

the page link won't open for me, so how about a little info....or another link

[Jim Biz]

Brab - I'm only familiar with the basic concepts of this subject but did find the American Supplier Institute link to a homepage at http://www.triz-journal.com/

Hope this helps.

Originally posted by dewie:
Could anyone please give the breif description of KANO MODEL or show me where to find the information?

You can find a quick outline at www.manufacturingit.net look under the management section

[jrubio]

Other QFD Templete,