Should The Management Representative be a Manager?

[Bilijaf]

Hi,
The ISO 9001:2008 says that QMR should be part of the management team of the organization. I would ask if that means he should have the position of a manager? or the job position does not Matter?
Thank you for your contribution.

[Ted Schmitt]

In Reply to Parent Post by Bilijaf

Hi,
The ISO 9001:2008 says that QMR should be part of the management team of the organization. I would ask if that means he should have the position of a manager? or the job position does not Matter?
Thank you for your contribution.

I would not require the exact wording MANAGER to be in his job title... but I would like to perceive that his activities and responsibilities are those of a manager level in the organization.

[Sam4Quality]

Originally Posted by Bilijaf

Hi,
The ISO 9001:2008 says that QMR should be part of the management team of the organization. I would ask if that means he should have the position of a manager? or the job position does not Matter?
Thank you for your contribution.

True, as Ted mentioned, he/she need not neccesary have the same literal title; he/she sure needs to have authority that of a manager or higher.

Also, to add to this, any employee of a lower hierarchy, i.e., below managerial level would not command the same authority as that of a manager. Despite this, many ignorant organizations, atleast on my side of the earth, engage an employee of officer or coordinator level to ensure maintenance of the QMS. For them, ignorance is bliss!

Ciao.

__________________________
Sincerely, SAM
"To achieve the impossible, it is precisely the unthinkable that must be thought!"

[6thsense]

The standard does not say anything about the Management Representative being a manager it clearly states that the person appointed "shall be a member of the organisation"

[Ted Schmitt]

In Reply to Parent Post by 6thsense

The standard does not say anything about the Management Representative being a manager it clearly states that the person appointed "shall be a member of the organisation"

... management...the sentence continues...

[6thsense]

"Top management shall appoint a member of the organization's management who, irrespective of other
responsibilities, shall have responsibility and authority that includes
a) ensuring that processes needed for the quality management system are established, implemented and maintained,
b) reporting to top management on the performance of the quality management system and any need for improvement, and
c) ensuring the promotion of awareness of customer requirements throughout the organization.
NOTE The responsibility of a management representative can include liaison with external parties on matters relating to the quality management system."

In my current role im just a Systems Coordinator (i deal with ISO 9001 and HACCP with the backing of the General Manager and we are OK). If i cant make them run I let the GM do so

[Jim Wynne]

In Reply to Parent Post by 6thsense

"Top management shall appoint a member of the organization's management who, irrespective of other
responsibilities, shall have responsibility and authority that includes
a) ensuring that processes needed for the quality management system are established, implemented and maintained,
b) reporting to top management on the performance of the quality management system and any need for improvement, and
c) ensuring the promotion of awareness of customer requirements throughout the organization.
NOTE The responsibility of a management representative can include liaison with external parties on matters relating to the quality management system."

In my current role im just a Systems Coordinator (i deal with ISO 9001 and HACCP with the backing of the General Manager and we are OK). If i cant make them run I let the GM do so

You're OK because there is no normative definition of "member of the organization's management."

[Randy]

In Reply to Parent Post by Jim Wynne

You're OK because there is no normative definition of "member of the organization's management."

There you go again.....

ISO 9000:2005; 3.3.1, Organization - group of people and facilities with an arrangement of responsibilities, authorities and relationships
EXAMPLE Company, corporation, firm, enterprise, institution, charity, sole trader, association, or parts or combination thereof.
NOTE 1 The arrangement is generally orderly.
NOTE 2 An organization can be public or private.
NOTE 3 This definition is valid for the purposes of quality management system (3.2.3) standards.

ISO 9000:2005; 3.2.6, Management - coordinated activities to direct and control an organization (3.3.1)
NOTE In English, the term “management” sometimes refers to people, i.e. a person or group of people with authority and responsibility for the conduct and control of an organization. When “management” is used in this sense, it should always be used with some form of qualifier to avoid confusion with the concept “management” defined above. For example, “management shall…” is deprecated whereas “top management (3.2.7) shall…” is acceptable.

Therefore "organization's management" is defined