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Old 17th June 2009, 07:05 AM
D.Salman D.Salman is offline
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Please Help! Mission from processing customer complaints
Dear all,
What is the general mission from processing customer complaints?
Is it to receive, handle, and resolve customer complaints or protect customer rights?
Many thanks.
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Old 17th June 2009, 08:29 AM
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Default Re: Mission from processing customer complaints
Quote:
Originally Posted by D.Salman View Post

Dear all,
What is the general mission from processing customer complaints?
Is it to receive, handle, and resolve customer complaints or protect customer rights?
Many thanks.
What customer rights are you referring to? In general, at least in the US, customers are responsible for protecting their own rights. Companies are bound by legal and regulatory requirements regarding defective products and warranty issues.
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