Awareness Training Presentation for 9001:2008

[Randy]

Of course I have presentations that I cannot share, but here's the deal.....Almost without fail when I deliver an "Awareness" type piece to the average, hourly worker, what I get is they couldn't care less about clauses, shalls, and all that othe dribble, all they really want to know is "What do I have to do? What's in it for me? and Why should I care?"

Training should start out something like "We are having to use a different way that we used in the past to make our customers happy and here is how we plan to do it, how you can help us, why it's important to us and why it's important to you......" And leave all the shall and who-really-gives-a=krap stuff out of it.

[Jim Wynne]

In Reply to Parent Post by tyker

You may be right about what employees "really need to know" but I thought the old "treat 'em like mushrooms" (kept in the dark and fed on bullsh!t) attitude had died out. I like to know what's going on in my company and I try to keep my people informed too, even if they're not directly affected. (You may also be about to get a lecture from Wes on the subject of Deming and SOPK.)

There's a difference between what you use in a presentation and deliberately hiding things from the rank-and-file, and I don't think anyone is suggesting the latter strategy. I've said it before: it should be possible, and perhaps beneficial, to achieve compliance and even registration to ISO 9001 without anyone but a few people even knowing that ISO 9001 exists.

Achievement of compliance shouldn't be an "ISO project." It should be an improvement effort, and everyone should know what part they play in the process, and how what they do affects others and the final product. Outside of that, everything else is needless complication.

As far as Deming and SoPK are concerned, "profound" is as profound does. It's not the knowledge per se that's profound, its how the knowledge is used.