In Reply to Parent Post by tyker
You may be right about what employees "really need to know" but I thought the old "treat 'em like mushrooms" (kept in the dark and fed on bullsh!t) attitude had died out. I like to know what's going on in my company and I try to keep my people informed too, even if they're not directly affected. (You may also be about to get a lecture from Wes on the subject of Deming and SOPK.)
There's a difference between what you use in a presentation and deliberately hiding things from the rank-and-file, and I don't think anyone is suggesting the latter strategy. I've said it before: it should be possible, and perhaps beneficial, to achieve compliance and even registration to ISO 9001 without anyone but a few people even knowing that ISO 9001 exists.
Achievement of compliance shouldn't be an "ISO project." It should be an improvement
effort, and everyone should know what part they play in the process, and how what they do affects others and the final product. Outside of that, everything else is needless complication.
As far as Deming and SoPK are concerned, "profound" is as profound does. It's not the knowledge per se that's profound, its how the knowledge is used.