Verbal Instructions - How does it hold up against the standard?

[tmoreau]

Are we really getting hung up on a semantics discussion on Requirement vs Communication vs Action vs Instruction?

To some, or without further footnotes, its all exactly the same thing.

[Stijloor]

In Reply to Parent Post by tmoreau

Are we really getting hung up on a semantics discussion on Requirement vs Communication vs Action vs Instruction?

To some, or without further footnotes, its all exactly the same thing.

You don't know how detail-oriented some of us are...

Stijloor.

[tmoreau]

Well, where I come from a Requirement IS an Instruction, and it must be Comunicated before anyone can take Action.

Naturally once we've taken action and the task is done, bieng a job shop and all, its DONE and forgotten within mere seconds and we are on to the next big thing. Nobody stands around afterwards pondering the days work and making detailed notes about what happened. So if everything up to the point of taking action is verbal, then there will be no documented record of the action ever taking place.

[blue moon]

if you receive verbal instruction as example from customer , may be you can't pressue him to send as documents , but you will ask him it is better to send these instructions as a documents

when he will still prefere verbal go on

but person who receive this verbal instruction can document these instructions as his responsibilities

when a problem occured due to verbal instruction it will be customer responsibilites and then you have a choise to take a corrective acion as :

1- receive instruction from this customer as a documents

2- stop working with this customers

in my last organization some times in night shift we call sales or customer for some important change need customer approve , and we can't wait to morning

we receive the instruction as a verbal instructions and documents this case in a form of report

and recoed this in our shift reports