Let's see - - first of all, the "crack" being heard is the can of worms being opened...
While I would hardly call myself a guru, I will chime in with my 2 cents...
I like Jim Harrington's work. He is usually straight up and right on target with his observations and doesn't pull any punches when it comes to poor quality. When I read his article - the only thing I could think was, "Amen Brother!" There have been several people who have questioned the validity and value of 6S (both in Quality Digest
and on this list). While 6S has its strong points, I think that using a financial bar to determine whether a potential project merits attention is absolutely stupid. There are way too many good projects that I can think of that wouldn't directly net or save a single dime, but should be done none-the-less, because they are good for the stakeholders and hence, good for business.
Jim's example of ASQ and the video tapes is all too telling about the value of 6S to the customer.
One would think that ASQ, of all entities, would have more on the ball with respect to the quality of products & services offered. Guess not.
By far, the most telling bit of information from Jim's article was the fact that only ONE person was able to provide him with a "publishable case study of a service process that was performing at the Six Sigma level." One? That is an incredible indictment of 6S and its value to business.