[B]Slaes contracts involving Customer, Sales Department and the Factory.
Is there any information on how these areas come together?
I am looking for a way to bridge all three into a 4.1, 4.2 and 4.3 document structure. Sales seems to be on the side of the customer not their own company. The tail is wagging the dog!
Any one have a suggestion or information I can look at?
Unless I'm misunderstanding you, this is a challenge to deal with but the guidelines are in place (IMHO):
Once the Top Management identifies the overall companies goals and objectives each level/dept/layer (sub whatever is accurate for your company) should look at their processes and ensure they have systems in place to meet/match company goals/objectives and put in place metrics to measure with and against for continual improvement.
Each dept/level/layer should be supporting the one above (who is their internal customer) while performing it's key functions. I would have to opinion (based on your very short post) that sales is NOT meeting the companies goals/objectives and major changes are needed. Responsibilities and Authorities are only words unless they are used!
Linear Mode
