I was recently a Quality Manager for 8 years. About 8 months ago, I left the field and I am pursing another field (which I use my Quality background in more than one would ever realize!).
To shorten this question... My Mother works in a company and she was thrown into being the Quality Manager, and I try to answer and provide support to her questions as much as I can.
Recently she had an audit, where they listed a step in a procedure, but failed to describe how it was done. The auditor wrote up the minor. In doing that, the auditor said "When you write the noncompliance, do not just write one root cause. The new standard states that you must give me more than one "cause" for the noncompliance". That is when I did this
I proceeded to tell my Mother that I believe that the ISO:9001:2008 standard was updated to say "causes" so that people will not only search for one "cause". If only one cause is found, which in this case it's simple oversight, why does she have to list several causes.
Because I've been out of the Quality business for a bit am I missing something? Or is their auditor correct in saying he will not accept just "one cause" to this noncompliance? I know that the standard says "Corrective actions shall be appropriate to the effects of the nonconformity encountered". That is what I told her to use back if they still made an issue.
Thank you for any help for this "rusty" QA mgr!