Root cause analysis has surfaced an issue with our configuration management process. We are apparently not identifying how changes to customer requirements are affecting on-hand or purchased in-transit inventory for that customer.
All of our processes are based off of customer drawings or other ordering requirements, and we do no design or development internally.
I am confused as to who should be responsible for identifying on-hand/In-transit inventory, and ensuring that any stock which may not meet a customer specific requirement is not shipped to that customer.
Should it be the Buyer in Purchasing, or should it be the Sales/Customer Service Rep? Or should it be the Warehouse? The warehouse activity is driven by directions from Sales and Purchasing, and they do not initiate action themselves. Anyone have any input?