Been following the insighful posts for sometime, thank you all the kind sharing and advices
Need to ask this question: Are Special characteristics mandatory?
We are in the inductance commodities industry where we design our own parts and customers place orders through our catalogues,
This is from our Quality Manual:
Special (customer specified) and critical
(XXXXXXXX determined) characteristics will be identified by appropriate
symbology and documented as follows:
• On the approved Control Plan.
• If applicable, documented per customer requirements.
• In appropriate process control documents.
We have not received any specific customers requirements on our products, and we have not identified any "key characteristics" in our products, since everything is important with the relevant process controls and monitoring, etc
We had automotive customers (tier 1 and Tier 2) audit us, and they had no issues with no demarcations of special or key characteristics.
However, during a recent recertification audit, the auditor insisted that special characteristics are mandatory and threatened to withhold the certs
This, after we are TS certified with the same registrar for 6 years with no issues with SCs previously
Hence, would really like to hear on whether is it a requirement to state SCs explicitly? Or would a review that non was identified sufficient?
Thanks in advance