Keeping Records of Competence of Employees

[arios]

According to the ISO 9001 standard it is necessary to maintain records of Training, Education, Skills and Experience of the personnel.

For training it is clear that the applicable training evidence can be found in the form of diplomas, training rosters, and similar.

For education, the equivalent record could be copies of diplomas and certs. from school or college or even reference to education background on a resume

For experience, also a resume or CV or a job application can serve as evidence.

However, it is common to find a little more difficult to document Skills, because it is in my personal opinion less tangible.

Please share in your experience different ways to document skills. Also, Do you expect every position to demonstrate evidence of Skills? I understand that such claim would be in reference of the impact of the job to the product conformity, but can you tale as acceptable holding a position involved on the QMS without skills requirements?

Lets say that for a management position there is a requirement to have leadership skills. How do you crate a record of that?

[Randy]

I have a drivers license, an A&P License and an RABQSA EMS-LA card in my wallet each of which are evidence of demonstrated ability to apply knowledge and skill or competence.

The organization determines skill requirements and also how to document the achievement of them.

Simple, just look at Table 3 in ISO 19011:2002 for an example of documented skills.

[Pancho]

In Reply to Parent Post by arios

Lets say that for a management position there is a requirement to have leadership skills. How do you crate a record of that?

Performance reviews, references and peer or subordinate evaluations come to mind. In any case, it is the organization itself that defines what the position requires. Presumably they would know, somehow, whether their employees meet the requirement. Ask how they know and there is your evidence.

[BradM]

There are industry job descriptions written up for most jobs. They identify the core set of skills that make up that job. That is a good start.

Yes, I would think every job should have some fundamental skill set for the job. Any job requires one to be proficient at something.

1. Why are we hiring someone?
2. What will they be doing?
3. What ability will place this person above the general population to do this particular job?
4. Do they have that ability? Document it.

[mzeeshanz]

In Reply to Parent Post by arios

Please share in your experience different ways to document skills.

Skills Evaluation.doc

Open for comments:

Zeeshan.