Internal Audit Corrective Actions

[db]

ISO-9001:2000 Clause 8.2.2 Internal Audit
" Follow-up activities shall include the verification of the actions taken and the reporting of verification results (see 8.5.2)"
Quiz time:

Does the “(see 8.5.2)” require that internal audit corrective actions follow the procedure for corrective actions [8.5.2], or can you use a separate procedure. Does it refer only to the reporting of verification, or the follow-up activities, or the corrective action?

[Marc]

You can use a separate procedure - sure. Many companies feed internal audit findings (and other audit findings - registrar, customer, etc) right into one big ol' corrective action database. There's no requirement to do so but since the 'main' aspects/elements of a corrective action system are common to responding to either, a typical corrective action system will work for both.

> verification of the actions taken and the reporting of
> verification results

is part of all corrective action systems.

In fact, I had several clients feed 'negative trends' data (from various processes, etc.) into the 'central' corrective action system in the name of Preventive Action. That's how I have fulfilled 8.5.3 with several clients over the last couple of years. I will yeild here to the Current Thread on Preventive Actions with respect to verification of results.

My personal preference is a centralized database for all nonconformances, audit findings, etc. That way you can - for example - cross reference a part number and see findings from line / process audits, customer omplaints about the part and stuff like that. Easier to see the big piiture. You can use it for planning your audits and explaining why you audit some areas more than others. Etc.

db and Marc,

My plan was to enter any CAR'S or SCAR's into our Corrective Action Database. Problem: Not all findings would result in a CAR. Things like an error in a document record. These types of findings would be addressed in the Internal Audit Procedure. The decision to issue a CAR would rest with the QA Manager, depending on the occurences commensurate with the risk involved. The Internal Audit Procedure also references the CAR Form which has a place for responses and follow up requirements before it can be closed out. Why write another procedure if you can cover the details in your required Internal Audit procedure? The audit procedure also points you to the CA/PA Procedure. Yea, I intend to combine CA/PA. However, you can always change my mind. You know, show me the error of my ways. Waddautink?

[Kevin Mader]

energy,

Is the approach to a CA much different than for a PA? From my perspective, one procedure can cover them both.

About 10 weeks until opening day...

Kev

Originally posted by Kevin Mader
energy,
Is the approach to a CA much different than for a PA? From my perspective, one procedure can cover them both.
About 10 weeks until opening day...
Kev

Kev,

After talking with our possible Registrar's Lead Assessor, I realized that not everybody is as anal about the differences between CA and PA as some of the posts in the forum would have you believe. We'll have one procedure for both.

I can't wait ten weeks. We need a good freeze so we can cut a few holes in the pond, pop a few suds and make yellow ice! I just finished up my flow chart for CA. I'll do another one for PA and attach it to the procedure. Piece of cake. (I'm at work like a good MR,on Saturday! ) Well, I heading out. 4 hours is enough!
Later!

[Marc]

Here's something to think about.

Originally posted by Marc
Here's something to think about.

Marc,

Check this out. I already downloaded that chart from the Premium Files . I swear, and it is the foundation for my flow chart. Very little modifications. The only major change, my thought was to show my inputs just before "Identify Need for Corrective Action. Audits, Customer Complaints, Control of N/C's, etc. It may be overkill because I have text procedures that deal with the particulars. This chart as an attachment to our Corrective Action procedure. But, thanks for the suggestion. Incidentally, I spend as much time in the Premium Files as here in the forums. (Just some marketing.) Love those Patriots!!!