ISO 9001:2000 - Types of Processes Other Than Product Realisation Processes

[M Greenaway]

Section 4.1 of ISO9001:2000 states (amongst other things) that an organisation shall identify the processes needed for the quality management system.

Are these processes different to product realisation processes ?

[M Greenaway]

Pardon me - just read the note at the bottom of this section.

Very sorry - it is Friday !!

If a moderator wishes to delete this thread please do so.

[gpainter]

The 00 standard gives one the model in Q9000-2000, not the same as manufacturing processes (eg. extrusion,forming,etc.). We are interpreting it as the 94 elements are our sub-processes as the conversion charts show. Our QMS processes are our systems for providing customer satisifaction. Q9000-2000 gives the answer.

[M Greenaway]

But the note at the bottom says

"Processes needed for the quality management system referred to above should include processes for management activities, provision of resources, product realisation and measurement."

[HFowler]

Originally posted by M Greenaway
Section 4.1 of ISO9001:2000 states (amongst other things) that an organisation shall identify the processes needed for the quality management system.

Are these processes different to product realisation processes ?

Martin,

I had the same question not long ago. See thread:

http://Elsmar.com/Forums/showthread....0&pagenumber=2

As you mentioned, the note in the standard says:

"Processes needed for the quality management system referred to above should include processes for management activities, provision of resources, product realisation and measurement."

It includes product realization processes. Does this mean from receipt of a customer order to the shipping of the product?

Best Regards,
Hank Fowler

[gpainter]

Notes are not auditable unless you add it to your system. And this note supports what I had said. Clauses 5,6,7,8 IMO

[JodiB]

Here's how I handled it. I used the model provided by 9000 that shows all of the clauses of the standard in the circle, with customer requirements going in and satisfaction coming out. You know the one.

Anyway, from this model I hooked little text boxes from each clause. And within the text boxes I named the Processes we have that belonged there. For product realization's box I identified the product realization processes (we only broke them down into three threads- so far). In the center of the circle I put a box with the supporting processes for the QMS as a whole : doc control, control of records, IT security.

This is how I will represent the identification of our processes.

Then if you click on the name of a process it opens up a process chart for that process, and shows the inputs and outputs with other processes. The interaction.

How can you possibly leave out product realization?

Lucinda!!!!!!!!!!!!!!

Outstanding methodology