How to Establish a Process in Terms of more Added Value?

[zerodefectss]

Hi!
We know: in ISO9001 International Standard,the 0.2 PROCESS APPOACH say: an organization that applicates process approach should emphasizes the importance of to establish process in term of added-value.

My first question is how to establish a process in term of added-value?

As our experiences, we have many many processes or ways to achieve our specified objectives. for example,if there are some customer complaints,the organization want to re-establish the old process to assure customer satisfaction.the old process is implemeting sample to finished goods prior to delivery, this organization decide to implemete full-inspection to finished goods prior to delivery,is this new process established added-value or not? perhaps it is, perhaps it is not.

We are familiar with that the added-value is relativity, our improving has no a limited activity, the better ways or processes always exists.

My second and more important question is how to estalish a process in term of more added-value relative to the old way or process.

Dear Madam or Sir! would you post your experiences and feeling? would you give some examples,a process or a system? I am right here waiting for you?

[20110131]

A value-added process, as generally defined in the Lean part of Lean Sigma Six would have you determine what your customer wants, and head in that direction. Quality added to the process in excess of this amount is wasted quality. To effectively implement such a quality-added process, would require you to determine your current process effectiveness, and drive it towards meeting the customer requirements. This sometimes means removing or reducing your processes to meet the specific needs defined by the customer. [Input] + quality-added process(s) => [Output]
No extra wasted quality.
Ask the customer for very specific requirements.
Review your process, or several processes, effectiveness towards customer requirements and/or regulation requirements.
Do only what is needed, and you have arrived at LEAN Value-added process.
Example:
If the part you make is +/-1%, then using a device to measure +/-0.001% is extra quality. +/-0.1% is minimum.