Go and see
Taichi Ohno, creator of the Toyota Production System is credited, perhaps apocryphally, with taking new graduates to the shopfloor and drawing a chalk circle on the floor. The graduate would be told to stand in the circle and to observe and note down what he saw. When Ohno returned he would check and if the Graduate had not seen enough he would be asked to keep observing. Ohno was trying to imprint upon his future engineers that the only way to truly understand what happens on the shopfloor was to go there. It was here that value was added and here that waste could be observed.
Genchi Genbutsu is therefore a key approach in problem solving. If the problem exists on the shopfloor then it needs to be understood and solved at the shopfloor.
This attitude of Genchi Genbutsu is also called Gemba attitude. Gemba is the Japanese term for "the place" in this case 'the place where it actually happens'. Since real value is created at the shopfloor in manufacturing, this is where management need to spend their time.
Also, sometimes referred to as "Getcha your boots on" (and go out and see what is happening) due to its similar cadence and meaning.
. Begin at slide #37