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audits and auditing, checklist or check sheet, cmmi (capability maturity model integration), pdqa (product development quality assurance), as9115 - aerospace and defense software
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  #9  
Old 15th April 2011, 01:37 AM
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Re: Software Product Development Quality Assurance (PDQA) Audit Checklists

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In Reply to Parent Post by Colin View Post

Couldn't agree more Michelle. I visited 1 company where the auditee had the answers for his internal audit ready to read off to the auditor he was so familiar with what the questions were going to be, no matter who did the audit.
I always discourage my clients to use checklist.

Currently, I am working with a large customer with a "mature" quality system made of concrete. Preparation for meeting needs a check list. They use these "records" to whip their supplier. When a document submitted for approval, they demand a QA checklist that contains checking for table of content accuracy, acronym accuracy, page numbering, signature verification, etc... This for a technical document-design description- qualification or environmental test plan!!!! The funny part is their documents are full of spelling and grammar errors and they reject supplier's document when a comma is out of place. How could anyone expect a QAE use such a checklist? Maybe they need to make a checklist for a checklist!!!

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Old 16th April 2011, 02:50 AM
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Re: Software Product Development Quality Assurance (PDQA) Audit Checklists

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When the same checklist is used everyday, it becomes a torture instrument.
I think I didn't read the thread context carefully enough, and interpreted your question as a general one about checklists (to which I responded with my previous post), whereas the topic at hand is more about using audit checklists. My apologies for any confusion I brought in.

Checklists for audit - in the sense of predetermined checklists to be used in each case are a whole different kettle of fish, and not something I support at all. As for using the same checklist 'everyday'! Lord save me from such.

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Old 17th April 2011, 12:01 AM
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Re: Software Product Development Quality Assurance (PDQA) Audit Checklists

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Maybe they need to make a checklist for a checklist!!!
Don't suggest it, even in jest. They might think it's a brilliant idea.

IN some ways, I'd not mind too much if their system and its documents were models of clarity, currency and good information. That they're not is an indictment of the system, though not necessarily of the checklist approach.

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  #12  
Old 17th April 2011, 01:13 AM
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Re: Software Product Development Quality Assurance (PDQA) Audit Checklists

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Don't suggest it, even in jest. They might think it's a brilliant idea.

IN some ways, I'd not mind too much if their system and its documents were models of clarity, currency and good information. That they're not is an indictment of the system, though not necessarily of the checklist approach.
A non conformity was issued by this customer for the following observation:

The first check list's heading stated:
Engineering Checklist: SDP

The second check list's heading stated:
Engineering checklist for CMP

Rational: Checklists should follow a uniform naming and convention.

Wouldn't you say this customer is an idiot? No customer's are not always right. This is the first customer I have dealt with who act like this. What ever happened to mutually beneficial relationship with the supplier. What happened to function per cost ratio? The book of shall was not written for this purpose. It was written for "Best Management Practices" and not perfect documents by the suppliers only.

You can see why I was saying we may need a checklist for a checklist.
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Old 17th April 2011, 03:23 AM
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Re: Software Product Development Quality Assurance (PDQA) Audit Checklists

Only one note as regard to the use of checklists.
Actually CMMI several times mention checklist as a potential partial evidance of the required capability level achived the generic goal, I can not recall exactly for which areas, but if someone interested and opens the document, can find it.
One story matches into this subject, there was a case when one department used checklist intestead of documented procedure on one process area and they not even understood what is a difference between them and the problem with that.
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