Corrective Action Procedure - Examples Attached

[Russ]

My company has been ISO 9000/QS9000 registered for 5 years. Since we are transitioning to ISO 9K2K I have been taking a good hard look at our Corrective Action program. Our procedure is heavily product oriented right now and we need to move to a process oriented CA program that enconpasses all processes here and not just on the shop floor. Anyone have a CA procedure that does so and willing to share?

[Fire Girl]

Russ

I am attaching my corrective and preventive action procedures. They aren't great, but they're mine. You can check them out for yourself, anyway.

I use NCR's for everyday problems, bad parts on shop floor, shipping issues, customer complaints. I generate CPAR's (Corrective & Preventive Action Requests) for major customer complaints, internal audit findings and at managements request. So take a look and tell me what you think. There is another procedure that goes with this one but we'll wait and see....

Good Luck


*I can't seem to post 2 attachments at the same time. I can e-mail you the rest if you like...

[JodiB]

Here's mine. It's fairly restrictive and texty, but we haven't had such a system before so it needs to be this way in the beginning. I'm sure we will modify it with use.

[Aaron Lupo]

Jim Wade said:

But if it's only a certificate you care about - ignore this. Most registrars don't seem to care about whether or not we meet this important requirement

rgds Jim

Fire you are not alone in the difficult world of implementing a good CAPA program, it looks as if you need to beef up your procedure a bit. Take a look at the one Lucinda posted it is a very very good.

On a side note, I think the above reposnse posted by Mr. Wade is uncalled for. Maybe I am reading to much into it and if I am I apologize. Rather than assuming the only thing you care about is the certificate, why not give an example of what he feels is a good CAPA procedure/program.

[M Greenaway]

but Lucindas definition of corrective action as an action to prevent occurrence is in direct conflict with ISO9001 definitions.

[Russ]

Thanks for the ideas. I have posted our current procedure below. Anyone see a problem here?

[HFowler]

Russ,

I think the procedure looks good as long as it adequately describes your process. It's just a matter of personal preference, but I would change the title SCOPE to PURPOSE and APPLICATION to SCOPE. To me your scope sounds like the purpose of the procedure. IMHO, I don't think you would lose anything by removing the word "idiot-proof" from 4.11. As I said, these suggestions are just my personal preference and opinion.

Best Regards,
Hank Fowler

ISO GUY said:

On a side note, I think the above reposnse posted by Mr. Wade is uncalled for. Maybe I am reading to much into it and if I am I apologize. Rather than assuming the only thing you care about is the certificate, why not give an example of what he feels is a good CAPA procedure/program.

ISO Guy,

If you read Jim's posts, he often refers to this. I, personally, like it. We are absolutely in it for the badge. It's a marketing tool and does nothing to enhance our business. JMHO. In theory, it's supposed to smooth things out. In the water business, it just muddies our processes.