In Reply to Parent Post by huntdux
I am currently working toward ISO 9001:2008 certification. One of our primary customers is "suggesting" that our procedures need more detail, i.e. the calibration procedure should mention the temperatures at which calibrations are conducted.
He would prefer that every procedure include who, what, when, where, you get the picture. My understanding of the standard is that detail on that level belongs in work instructions, not procedures. Where can I find guidance on what is and isn't required in written procedures? Thanks!
First, I am in agreement with Andy and Jane. One should always approach the QMS with intelligence and practicality. For example, if you only need to order 10 light bulbs, then what sense would it be to order 150?
Now... I would suggest this. Do give some thought to your current procedures. Is there room for improvement? Improve when you can; make them better. However, a blanket statement of adding more, to me, is not making them better.
As far as your calibration program, is it effective? Do you deliver good products/services? Are there failures related to calibration? If your procedures are assisting in producing good product?
A good example is the temperature. Instead of putting something about temperature in every procedure, why not have one to address environmental conditions? Then, temperature and humidity can be addressed.
I would thank the customer for their suggestions. After all, one should always welcome someone taking the time to make something better.
Beyond that, I would approach your process of improving it by analyzing the results and seeing what is required.