According to 5.4.1 of TS16949 standard:
--Top management shall ensure that quality objectives, including those needed to meet requirements for production (see7.1 a), are established at relevant functions and levels within the organization. The quality objectives shall be measurable and consistent with the quality policy.
Our company identifies 32 processes as following,
M1: Management Responsibility
M2: Business Plan
M3: Internal Audit
M4: Management Review
Customer Oriented Processes
C1: Contract Review
C2: Enquiry processing
C3: Order / Forecast
C4: Process Design and Development
C5: Product and Process Verification
C6: Production and Planning
C8: Customer Feedback
S1: Document Control
S2: Control of records
S5: Change Control
S7: Supplier Monitoring and Development
S8: Machine and Equipment Maintenance
S9: Tooling Management
S10: Identification and Traceability
S11: Customer Property
S12: Preservation of product
S13: Control of Inspection and Measuring Equipment
S14: Process Monitoring and Measurement
S15: Product Monitoring and Measurement
S16: Control of nonconforming product
S17: Data Analysis
S18: Corrective and Preventive Action
S19: Continual Improvement
S20: Customer Satisfaction
Our company set the quality objective as following,
CUSTOMERíS SATISFACTION ≥ 90 POINTS;
100% ON-TIME DELIVERY
PARTS DEFECTIVE RATE ≤ 200 PPM
4. COST OF POOR QUALITY
COST OF POOR QUALITY ≤ 20,000 RMB/ MONTH
Our company also establishes KPI for some Section.
My problem is:
1. How to understand relevant functions and levels within the organization? It refers to section or process?
2. Need we establish objective for all 32 Process?
3. Need we establish objective for all section?
4. What is the relationship among quality objective/section objective/process objective and Company KPI?