I wish to ask the opinion of you,quality gurus, before I start pushing my company to take an action to have a better knowledge about our own defects in production
The Heinrich´s triangle is used to represent the severity and importance of small mistakes in order to prevent causalities in a facility.(which I was not allowed to attach a link for an example view) basically;
- 1000 minor unimportant unsafe acts can cause;
- 100 unimportant accidents;
- 10 important accidents
- 1 fatality.
What I wish to ask is that; if it would be irrational to assume a similar triangle for the defects in production. basically;
- 1 customer claim
- 10 internal claims
- 100 scrapped parts
- 1000 unimportant productions defects
My purpose is to show my company the risk of the loss due to poor quality in our facility.
So if I assume that the distribution of the defects and the relation of them with the customer claims do have a pattern and it can be expressed with the exponential distribution, that might allow me to calculate a cost for the management in order to take an action to have a system to follow up unimportant defects and causes.
What I am asking from you is to give me your opinions on; if this sounds
- stupid etc.
Note: with assuming this can be applied, I already have calculated a cost that definitely will make them rush around like crazy