In Reply to Parent Post by Chance
That means we should continue to focus on compliance?
Not in my view - in my view, compliance is a single result of an effective system. The other result is a happy customer base.
And therein is the rub. The customer base may be wishing for the same things as regulations ask for, including not damaging the environment and not violating labor laws. But as a rule customer wishes are more plainly directed at delivery of a product/service that fulfills their expectations, whatever they are: fit/form/function, availability when/where desired, etc. Most regulations don't cover this.
Nor do regulations cover cost as a rule, but customers who aren't focused on features and fitness for use do look at cost. Industry has done all sorts of things to cut costs, but very often there is an eventual backlash that doesn't get recognized, such as the effects of what is termed Corporate Anorexia
In short, it's possible to stay compliant with regulations but still fail competitively.