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banks (financial), financial institutions, gap analysis, iso 9001 - quality management systems, implementation of a standard in a company
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  #1  
Old 17th August 2011, 12:12 AM
thanhx46 thanhx46 is offline
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Question How to apply ISO 9001-2008 in Banks

Dear sir
Could you introduce me apply ISO 9001-2008 in banks please?
Thanks

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Old 17th August 2011, 02:08 AM
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Re: How to apply ISO 9001-2008 in Banks

Welcome to the Cove.

Read the following thread. It is 19 pages long and the answers to your question can be found therein (irrespective of industry, the method is the same). You'll walk away 'enriched'.

Where to Start to Implement ISO 9001?

Last edited by harry; 17th August 2011 at 02:21 AM.
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Old 17th August 2011, 04:35 AM
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Re: How to apply ISO 9001-2008 in Banks

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In Reply to Parent Post by thanhx46 View Post

Dear sir
Could you introduce me apply ISO 9001-2008 in banks please?
Thanks
Applying the Standard 'in banks' isn't any different from applying it in any other organisation you can think of or name, from a manufacturer to a school, from a consultancy to an IT software developer, from a logistics company to a distributor to an architectural company to a builder. Or a hospital, nursing agency, rehabilitation services provider, insurance company, and so on.

It's a generic Standard - meaning, it's requirements are generic, not specific. You'll have to put in some time learning what it says, what it means, and then thinking carefully about how what it says applies in your particular field and in your particular organisation. And yes, the thread mentioned is one place to start.

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Old 17th August 2011, 08:20 AM
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Re: How to apply ISO 9001-2008 in Banks

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In Reply to Parent Post by thanhx46 View Post

Dear sir
Could you introduce me apply ISO 9001-2008 in banks please?
Thanks
What is your policy on which the bank operates to satisfy the customer ...?
What are your products and its processes ...
savings account, current account, loans, credit cards, ... and what are its processes.
Who are your customers ...
Individuals, institutions, other banks, industries .....
How do you plan a new financial product ....
Inputs, outputs, reviews, product plans, target customers, communication...etc.
How do you work ....
Forms, process times, records, maintenance, training of your employees, Cash handling....and more
If a customer complains ....
How will he do, what will you do, how do you get back, any feedback method adopted.....etc
How do you measure performance ...... Can you fix objective ...?
Processing of an enquiry, time for delivery, processing of an application ....and more
How do you take corrective action .....
When you find internal nonconformances, customer complains, methods for same, resolution, effectivness monitoring ....etc.
What do you do to maintain your infrastructure and equipments that helps you to perform and avoid waiting, downtime, ...etc.
A mechanism to audit all these periodically
A bank management review mechanism about the bank performance about the above....


Done >>>>

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Somashekar BV, INDIA
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  #5  
Old 17th August 2011, 08:41 AM
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Lightbulb Re: How to apply ISO 9001-2008 in Banks

The very first thing I would do is to attend an ISO9001:2008 course to get yourself familiarized with the standard and then start of with your project.
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Old 19th August 2011, 12:31 AM
thanhx46 thanhx46 is offline
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Re: How to apply ISO 9001-2008 in Banks

Do you have any sample form involve modyfine products? Please send me thank and best regards?
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