I was wondering if anyone knows some kind of survey in regards of process analisys. Like the Baldrige-Based Self-Assessments or other, so i can use it in my organization.
Love to help but not sure what you are asking. Do you mean a Gap Analysis tool so you can determine the status of your quality system in relation to ISO 9001:2000 ?
__________________ Operator Error cannot be the Root Cause. Oh, unless you're a Pilot.
like a guideline to analize and restructure the process off the organization.
APQC Process Classification Scheme, or the same gap analisys that you said above.