Cost of Quality - Philip Crosby coined the phrase

s_warin · #1 6th August 2002, 03:53 AM

They says that Philip Crosby coined the word cost of quality. The ideas are in the two books, Quaulity is Free and Quality without Tears. Where can I find more information about this subject? What books or publications should I read?

s_warin · #2 24th September 2002, 10:52 AM

Dear the Cove members,

Please see more about this topic on Miscellaneous Topics.
And.........where else?
Yes, there are in three or four places on this Cove. Where?

Warin

***Kevin Mader*** · #3 24th September 2002, 09:30 PM

Funny that this question was asked the same day a friend of mine asked me to recommend books on the topic. Here is the short list I gave him at lunch yesterday:

The Cost of Quality (Principles), Ray Campanella
Quality Planning and Analysis, Juran/Gryna
The Quality Handbook, Juran, et. al
Total Quality Control, Armand Fiegenbaum

The first listed is a quick read, yet informative. I can't find it on my bookshelf (either loaned it out or left it somewhere), so the title is approximate. I am pretty certain of the author however.

Regards,

Kevin

s_warin · #4 6th October 2002, 03:30 AM

Thank you Kevin. I already have Quality Planning and Analysis, Juran/Gryna and The Quality Handbook, Juran, et. al. I am catching the two books. I hope I can catch them up next month.

I have placed orders for these topic from many publishing houses.
To do the research on this subject I have to consult with many publications. Is this the right opinion?

The Juran Trilogy	The Deming PDCA Cycle	QMS Implementation	FMEA Information	APQP Information
Auditing Information	8-D Problem Solving	Statistics	Error Proofing (Poka Yoke)	Brainstorming
Identifying Waste	Pull Systems	Lead Time Reduction	Planned Maintenance	Quick Setup
Discovering Change	Process Capability - Cp vs. Cpk	Histogram Animation	Process Loop Animation	Taguchi Loss Function
		Fishbone / Cause and Effects Animation