AS9100 8.5.2 g - Flowing Down Corrective Action Requirements to a Supplier

[freebird_1974]

8.5.2 g
Flowing down corrective action requirements to a supplier when it is determined that the supplier is responsible for the nonconformity


Our external auditor has interpreted this clause to mean that every supplier caused rejection, internal and external warrant our company to issue an 8D corrective action to the supplier. Does this sound correct? Others have told me that this only means if we have an end customer rejection we flow the corrective action down to the supplier. If we reject something internally, prior to reaching our customer, and it is a supplier caused issue we have option to issue corrective action.

Any guidance would be appreciated.

[Coury Ferguson]

In Reply to Parent Post by freebird_1974

8.5.2 g
Flowing down corrective action requirements to a supplier when it is determined that the supplier is responsible for the nonconformity


Our external auditor has interpreted this clause to mean that every supplier caused rejection, internal and external warrant our company to issue an 8D corrective action to the supplier. Does this sound correct? Others have told me that this only means if we have an end customer rejection we flow the corrective action down to the supplier. If we reject something internally, prior to reaching our customer, and it is a supplier caused issue we have option to issue corrective action.

Any guidance would be appreciated.

If the supplier was the cause of a rejection that was found before it was sent to the customer, a company should take the necessary and required action. However, I would document somewhere (internal document like a Rejection Report or something similar) what action you took, even if you said "no corrective action is required at this time."

Question: How do you track the rejection rate from the supplier, and when do you determine when a Corrective Action is required? Do you maintain the records of rejection from suppliers and monitor their quality?

Just my thoughts.

[Hodgepodge]

AS9100C Section 8.5:
The organization shall take action to eliminate the causes of nonconformities in order to prevent recurrence. Corrective actions shall be appropriate to the effects of the nonconformities encountered. A documented procedure shall be established to define requirements for…
g) flowing down corrective action requirements to a supplier when it is determined that the supplier is
responsible for the nonconformity,

AS9100 requires that a company define the requirements for flowing down to suppliers. It does not mandate or offer guidelines as to when your company “must” flow corrective actions down to suppliers. It says you have to have a defined system that says when, where, what, how, and with whom. Bottom line, you don’t have to issue a CA every time a nonconformance is discovered.

Also, 8D is not mentioned anywhere in AS9100. Did the auditor really say, "Issue an 8D corrective action to the supplier"?

[dsanabria]

In Reply to Parent Post by freebird_1974

8.5.2 g
Flowing down corrective action requirements to a supplier when it is determined that the supplier is responsible for the nonconformity


Our external auditor has interpreted this clause to mean that every supplier caused rejection, internal and external warrant our company to issue an 8D corrective action to the supplier. Does this sound correct? Others have told me that this only means if we have an end customer rejection we flow the corrective action down to the supplier. If we reject something internally, prior to reaching our customer, and it is a supplier caused issue we have option to issue corrective action.

Any guidance would be appreciated.

For additional guidance (Clause 8.3)

and

Supply Chain Management Handbook (9.2.5) as a starting point.

Supply Chain Management Handbook.

Terms and conditions should also be clarified as to what is expected from a supplier (when there are NCR).

To your question - most auditor would interpret that requirement as it is stated - when a customer provides an NCR to you and it was done by the supplier, then they are part of the process to eliminate the NCR.

But more important...


Think about taking your system to the next level and monitor your suppliers even better - this will help you maintain a better grasp of good suppliers.

[freebird_1974]

We have a supplier management report card. Our current process if every supplier rejection requires an 8D corrective action.

[howste]

In Reply to Parent Post by freebird_1974

We have a supplier management report card. Our current process if every supplier rejection requires an 8D corrective action.

If your process documentation states that every supplier rejection requires an 8D, then the auditor was correct to issue an NCR if there were cases when a supplier rejection occurred and no 8D was requested. This is coming from your own system and not what AS9100 requires though.