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I have been told that quality systems people do not make good ems people
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Most of the people that say that aren't sharing the stuff they're smoking. Anybody can be a good EMS person. I just had dealings with a gentleman that is a highway engineer that is the MR for a great EMS. I'm the Lead and Surveillance Auditor for their certificate, and he understands EMS real well.
Marc has some good A&I info here (use the search machine on this site). Another good reference is Marilyn Blocks book on Aspects & Impacts.