Positive (Immediate) Recall - The ability to trace items forward and backward

[paulnguyen]

Hi there,

What is the definition of "positive recall"?

Is it the case where the organization voluntarily call the customer after defective parts have been shipped?

Please comment.

Thanks.

[Rosana]

hi


Positive recall: the ability to trace the origin of non-inspected materials or product that enter a process through an approved procedure exception; or any use of quality system documentation to recall any documented component or activity.

Rosana

[paulnguyen]

Thanks, Rosana.

I recall seeing the term somewhere in one of the standards but I could not remember where it was.

After a while (two cups of coffee!), I fould out that it was mentioned in QS9000, 4.10.3.

Thanks again.
Paul N.

[sxbalasu]

What we used in our company is that the component which is very much needed to the assembly line and it has not been inspected by quality people(supplier quality) say the component comes at 4.30 PM and it is very urgent for line then the component can be supplied to the assembly line using positive recall system meaning that the components will be assembled and the end products will not be shipped untill the component is checked by the receiving inspection and accepted. Saying that if that partiuclar lot of components is rejected (if found defective or rejected in receiving inspection)by the receiving inspection then all the end products will be quarantined and the components will be removed and send back to the supplier.
Hope this helps

[LMO]

paulnguyen said:

Hi there,

What is the definition of "positive recall"?

Is it the case where the organization voluntarily call the customer after defective parts have been shipped?

Please comment.

Thanks.

Of course the standard requires 100% on time delinery from your supplier to you and you to your customer. So under positive recall the standard say's you or your supplier will fail.

This is one reason Juran called it the medicare standard.

The standard requires something, then say's you will fail. Most organizations do fail at some point for a various reasons. Management, Management, Management!!

[paulnguyen]

LMO said:

So under positive recall the standard say's you or your supplier will fail.

Hi LMO,

Would you please be more specific on this point?

Thanks.

Paul N.

[Marc]

Just wondering if anyone has a current, concise definition for Positive Recall...

I did find these old threads:

Is Positive Recall applicable in ISO 9000:2000?
Where did 4.10.2.3 - Positive Recall - At Risk - go?

[Cari Spears]

Originally Posted by sxbalasu

...the component which is very much needed to the assembly line and it has not been inspected by quality people(supplier quality) say the component comes at 4.30 PM and it is very urgent for line then the component can be supplied to the assembly line using positive recall system meaning that the components will be assembled and the end products will not be shipped untill the component is checked by the receiving inspection and accepted. Saying that if that partiuclar lot of components is rejected (if found defective or rejected in receiving inspection)by the receiving inspection then all the end products will be quarantined...

I thought the original post might have just gotten the word wrong.

QUOTE: QS9000 Third Edition - 4.10.2.3 When product is released for urgent production purposes prior to verification, it shall be positively identified and recorded (see 4.16) in order to permit immediate recall and replacement in the event of nonconformity to specified requirements.

But then a post above referenced 4.10.3 and it says "hold product until the required inspection and tests have been completed or necessary reports have been received and verified, except when product is released under positive-recall procedures (see 4.10.2.3). Release under positive-recall procedures shall preclude the activities outlined in 4.10.3a."