Re: Pro-active Quality Culture Improvements - Suggestions, Tools and Techniques
Welcome to the Cove!
I'm afraid there is no tool kit I can offer for reworking culture. That is a leadership-driven process that can take time.
It occurs to me that procedures and processes are likely already in place, if not through ISO then through national and local regulations. If that is the case, what remains is for management to make clear that it places value and emphasis on doing the right thing the first time versus taking dangerous or shortsighted short cuts. This clarity could be communicated in traditional ways, but would also need to be exhibited by rewarding according to that message - doing away with rewards based on numerical goals that are in conflict with doing things right the first time.
Does this make sense?
"If you only have a hammer, you tend to see every problem as a nail." Abraham Maslow