ISO 9000 - Based on 8 management principles

#1 4th January 2000, 06:41 AM

The revision of ISO 9000 is said to be "based on 8 management principles which reflect best management practices". I'm not sure of the meaning of two of those; "system approach to management" and "factual approach to decisionmaking". Can anyone please explain?

#2 4th January 2000, 10:55 AM

System Approach to Management - Identifying, understanding and managing a system of interrelated processes for a given objective improves the organizations effectiveness and effeciency. "Your Quality Management System"

Factual approach to decision making - Effective decisions are based on the analysis of data and information. "Types of input/data - Audits, NCR, CAR, Customer Complaints, etc."

#3 8th January 2000, 01:40 AM

I'll try to give my humble and summarized opinion :

1. Managing by considering the "big picture" and not only isolated departamental figures.

2. Making decisions based on data instead of "gut feeling".

Gus Gutierrez

The Juran Trilogy	The Deming PDCA Cycle	QMS Implementation	FMEA Information	APQP Information
Auditing Information	8-D Problem Solving	Statistics	Error Proofing (Poka Yoke)	Brainstorming
Identifying Waste	Pull Systems	Lead Time Reduction	Planned Maintenance	Quick Setup
Discovering Change	Process Capability - Cp vs. Cpk	Histogram Animation	Process Loop Animation	Taguchi Loss Function
		Fishbone / Cause and Effects Animation