I am writing the transition quality manual and am unsure how much detail to put in here. Is the quality manual just the shalls redressed? Or is it a declaration of how the organization plans on meeting those requirements.
Take this requirement, "5.5.3 Internal communication - Top managament shall ensure that appropriate communication processes are established within the organization and that communication takes place regarding the effectiveness of the" QMS.
Example1 - Top management at XYZ Corp. ensures that appropriate communication processes are established and that communication takes place regarding the effectiveness of its QMS.
Example2 - Top management reports on the effectiveness of the QMS through team briefings, notification boards, and other management led discussions.
We all know that some processes are too varied to detail in a quality manual, so is it better to just say that the organization will do it and let the auditor ask how we do it and show them, or say how it intends to do it more specifically?
In my many moons of doing this, I have always just copied the standard, added a company logo and controlled it. Never before have I seen a use or value for a Quality Manual in house----it's just a waste of time used for registrstion compliance purposes only. If you see some value, structure it the way you'd like and go for it----but dont set yourself up for audit findings. Let us know and good luck !
__________________ Operator Error cannot be the Root Cause. Oh, unless you're a Pilot.
The organization shall establish and maintain a quality manual that includes
a) the scope of the qualityman agement system, including details of and justification for any exclusions (see 1.2),
b) the documented procedures established for the quality management system, or reference to them, and
c) a description of the interaction between the processes of the quality management system.
If you already have the have the system up and running all you have to do in order to comply with b) is to put in a reference to your system. If so, the manual can be very brief indeed.
I am writing the transition quality manual and am unsure how much detail to put in here. Is the quality manual just the shalls redressed? Or is it a declaration of how the organization plans on meeting those requirements.
Take this requirement, "5.5.3 Internal communication - Top managament shall ensure that appropriate communication processes are established within the organization and that communication takes place regarding the effectiveness of the" QMS.
Example1 - Top management at XYZ Corp. ensures that appropriate communication processes are established and that communication takes place regarding the effectiveness of its QMS.
Example2 - Top management reports on the effectiveness of the QMS through team briefings, notification boards, and other management led discussions.
We all know that some processes are too varied to detail in a quality manual, so is it better to just say that the organization will do it and let the auditor ask how we do it and show them, or say how it intends to do it more specifically?
What are your thoughts?
I like example 2 better. It shows that you have read, understand and are applying the standard. Also, there is no requirement for Level 1 docs anyway. All you have to do for your QM is just what Claes suggests. Remember, if you need to document things for control, then document them. Other than that, you only need to document what absolutely aligns with a "shall". Make the system work for you and don't build a monster you can't feed.
Thank you NOBOXWINE, Claes and Dave B. I think I will go both ways. I will restate the shalls and when it is not too constricting I will try to add some value and show the auditor that we (I) have read and understand the standard.
I really enjoy getting feedback from my peers so quickly. I think that we all usually know what needs to be done, but need re-iteration from others who have been through this. Kind of like sticking our toe in the water before jumping in completely.
Myself, I started out rehashing the standard and adding more text to make the document useful, then completely changed my mind later. I posted my rough draft @ "Is your company registered to ISO9001:2000" and received a lot of feedback from the forum (thanks everyone!).
I also searched these forums and did an internet search and looked at dozens of examples. I just searched for "Quality Policy Manual".
---X---I really enjoy getting feedback from my peers so quickly. I think that we all usually know what needs to be done, but need re-iteration from others who have been through this. Kind of like sticking our toe in the water before jumping in completely.
Thanks guys,
fox
Exactly... If the Cove is good for anything, that must be it... Being able to discuss your work with others in the same situation really is a tremendeous help. A real confidence builder if you ask me.
What is acceptable quality manual content?
Waste of Time IMHO
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