In Reply to Parent Post by Quality-1
We are a Sales Company and we are involved in Order Processing for Auto Industry. Our IS (Inside Sales) and OS (Outside Sales) frequently exchange emails about variety of business issues. If a IS/OS is terminated, how long are we suppose to maintain record for that person's email?
That depends. If the email could be considered part of the "product record", then you would treat it like any other record of that type. The requirement would undoubtedly come from your customer's requirement. For example, Ford:
PPAP, tooling, PO etc, are for the active production and service life of the part, plus one year. Management review is for three years.
So the bottom line is this: What kind of emails are they? Do you have any customer required record retention times?
Hope that helps.