Telecommunications Standard TL 9000 - Willing to Help Others

[mark kempf]

Good Day Everyone, my name is Mark Kempf. I am the author of "The TL 9000 Guide for Auditors" published by the Quality Press in June 2001. I was responsible for TL 9000-based training for Nortel Networks' North America facilities in advance of the corporation's successful multi-site registration. I will be happy to answer any questions that members may have...just let me know via e-mail.

Thank you for allowing me to join the Forum...

Best to all,
mark

[Marc]

Welcome aboard! I hope you'll lend a hand if anyone has any questions here as well!

I haven't seen much TL traffic here but you never know - it may pick up.

[mark kempf]

Originally Posted by Marc

Welcome aboard! I hope you'll lend a hand if anyone has any questions here as well!

I haven't seen much TL traffic here but you never know - it may pick up.

I probably didn't state my intentions very clearly in my original message Marc...sorry. What I should've said was that I'd be happpy to lend a hand if anyone on/in the forum has an questions. Just let me know how I can help.

Best,
mark

[Dbloom]

Mark,

Great to see that someone with your experience and background of quality management systems and specifically TL9000 is contributing to this forum. You provided our company with some great advice while pursuing our TL9000 registration. I'm sure there may be more occations where I may need to tap into your knowledge. Keep up the great work

[RosieA]

Ok, I have one...

My company is currently ISO 9001, and may have to do TL9000 for a telecommunications customer of ours.

What are the major differences between the two standards?

[mark kempf]

HI Rosie,
Mark Kempf here, and I'm going to try and answer your question. TL 9000 includes every ISO section/clause verbatim. From ISO, TL then become telephony-specific, bringing 80 + Adders (thats the word approved by the QuEST Forum) to the mix. They (the adders) are shown within the standard itself, and are divided into three auditable categories, to include: Common (noted with the letter C), Hardware (noted with the letter H), Software (noted with the letter S), and Services (noted with the letter V). You decide, based on your company's product mix, which type of registration you intend to persue. Common adders apply to every registration type. From there you will become registered to TL 9000-H, TL 9000-S, and/or TL 9000-V. Hardware regsistered company examples include Lucent, Nortel, Motorola. Software registered companies are those that design/develop and deliver software solutions. Services registered firms provide products such as contract installation. I'm getting wordy here, but a lot of your questions will be answered when you buy a copy of the standard. They've done a nice job of documenting the requirements. I guess the biggest difference is that TL 9000 registration REQUIRES the submission of Measurement Data to the QuEST Forum Administrator. These measurements include, but are not limited to: on time delivery, number of problem reports, fix resonse time, and overdue fix response time. You can buy the standards at the publisher web site which is: www.qualitypress.org. They are also available at amazon.com.

Hope I've helped.

Very Best Regards,
mark kempf
total logical concpets, inc

PS - please excuse any spelling errors. I just finished a 9 hour audit day

[RosieA]

Mark, thank you for the synopsis, especially after being on stage for 9 hours. That's exactly what I needed.

[RosieA]

Ok, Mark, I've been poking around on the Quest Forum website today. Is Quest Forum the driver behind TL9000? Where did Quest Forum begin? There's lots of ASQ particpation, did it originate at ASQ?

Thanks,
Rosie