Introduction and Training to ISO 9001:2000 for Employees

[dbzman]

Does anyone have a nice simple introduction to ISO9001:2000 for employees?

I'm looking for something that is a page or two and no more.

Thanks!


Mike W

[Claes Gefvenberg]

Hi Mike,

As a matter of fact, I don't. I tell them that our QMS is based on ISO 9001:2000, but that is about it... I do however go to some lengths to describe our Combined Management System, of which our QMS is a part along with the EMS and H&S systems.

Apart from having the written procedures on the intranet we also have a lot of information explaining why we have the system and how it works. I use that information for presentations. (Which means it will always be there for reference later).

I realize that I didn't quite answer your question here, but my point is: Your QMS is based on ISO9001:2000, right? So promote your QMS.

/Claes

[ccochran]

Mike,

Here's something pretty basic: ***DEAD LINK REMOVED***. It's an article of mine on ISO 9001:2000 written for Industrial Engineers (IIE Solutions, Dec 2001), but the points are applicable to anyone. You could easily boil it down to the thoughts you felt were most relevant.

Happy instructing!

[RCBeyette]

This may sound like a silly question, but why do you ask? What value is gained from your employees knowing all of the clauses? I would focus more on what ISO 9001 means to your company, how it impacts the employees.

For me, my Management System Orientation is comprised of two parts, both in powerpoint presentations.

The first is nicknamed "Light and Fluffy." L&F is an introduction to ISO 9001, a humourous anecdote on the various standards and where else the employee may have seen the ISO term, levels of documentation, accessing documentation, training, auditing, and the policy/objectives.

L&F is usually conducted within the employee's first week on the job.

Several weeks into the job, the employee received what is affectionately referred to as the "Hardcore" presentation on the Management System.

In my department, I have matrix that lists all the clauses along one axis and all the positions within the company along the other. I then indicate to what degree each individual is impacted by that clause:

• M - Master (champion, know inside and out)
• U - Use on a daily basis (either consciously or not)
• F - Familiar (guess what...we do this...next clause)
• N - Not applicable (design and development)

The HC presentation describes each clause and sub-clause. Based upon the information in the matrix, the presentation is tailored for that individual. Example: A crane operator will not learn all the ins and outs of our Management Review, but I do want him to know that Management is kept up-to-date about our processes and results and that communication flows both ways.

[Greg B]

Mike,

I have attached a Powerpoint Presentation I am working on. I have started using it to reintroduce QA to management. Coupled with some lively debates it is doing the trick. I hope it helps in some way.

Greg B

[Godfrey Partridge]

A good introduction would be the company quality policy statment and show how it directs the conduct of the company, its systems, resouces, process and improvements with a flow chart containing the 4.0, 5.0, 6.0, 7.0 and 8.0 subjects.

Please do not forget the golden rule:

Tell them They forget
Show them They remember
Involve them They understand

It has worked for me for 15 years and I strongly recomend it.

Godfrey Partridge
Isobiz.com

[kannan_eskay]

Mike,

I know this may be a bit late. But I've prepared some bullet point type of word document for the introduction training I've given to our staff (various departments).

Let me know if you are interested and I can share this document with you. Send me an e-mail.

SK

[gpainter]

My intro to ISO is about 1 minute long that I give our employees. We had longer one but people would always say ISO says we have to rather than our system says we have to. So, the blame was put on the standard. It is our/your system not ISO's.