Use of Octupus and Turtle Diagrams in ISO 9000:2000 Internal Auditing

has anyone heard anything regarding the use of octupus and turtle diagrams as an aid to conducting internal audits?

[Bill Ryan]

Hi Lissa

Try looking at this thread for starters. Also try a search of "cops" or "turtle" and there are quite a few threads/posts to choose from.

COPs (Customer Oriented Processes), Turtle Diagrams and an Octopus or Two

BTW - Welcome to the Cove
Bill

[Bill Ryan]

Originally Posted by lissa

has anyone heard anything regarding the use of octupus and turtle diagrams as an aid to conducting internal audits?

Lissa,
I tried to email you back but "you weren't receiving". So we'll have to continue here, for now. There really is a wealth of info at this thread for you to decide if it entails anything "new" for your needs. Basically the octopus and turtle diagrams are rehashes of tools that have been around for quite a while. The slight twist your auditor might throw at you is that your current flow diagrams, etc., may not show the interaction of your processes or may not "show" your customer focus clearly enough.

Hope this helps,
Bill

[Marc]

Thanks for helping, Bill!

[db]

As a belated note: I've seen a growing number of folks that use the process diagram as the basis for auditing. They either build their checklists off the diagram, or they use the diagram ILO a checklist. Either of which can make sense if done properly.

[Douglas E. Purdy]

Dave,

What does ILO mean?

Thanks,
Doug

[howste]

ILO = in lieu of?

[Pennington]

As some posts remark, this stuff is old hat. Its not even animal magic. However, it is used in the Third Party Auditor Qualification Training for TS 16949:2002. A much better process auditing tool is available at ** DEAD LINK REMOVED ***
The Turtle is still a clause based auditing tool whereas Auditor Questions is based on process management principles.