Where Can I Find Customer Specific Requirements?

[Quality-1]

Hi:

As you all know TS02 requires to comply with Customer Specific Requirements. Could any one please provide link to website or document for Customer Specific requirements for the following automotive customers:

ASMO NORTH CAROLINA, INC.
SIEMENS
ASMO GREENVILLE OF N.C.,
ROBERT BOSCH S.A. DE C.V.
BALDOR ELECTRIC COMPANY
AFCO
BOSCH AUTOMOTIVE MOTOR SY
BLACK & DECKER
SIEMENS CANADA, LTD.
MOTOR TECHNOLOGY GROUP

Thank you.

[Marc]

Typically you will find each company will have requirements specific to it. I doubt you will find a single source, such as a single web site, which has requirements for all you list.

I would contact your SQA at each company and ask them to supply you with appropriate customer requirements. Most companies today have web sites which your SQA will give you a password to enter.

[Quality-1]

Thank you for the response.

regards,
Q-1

[bpritts]

Hey Q-1,

Agree with Marc's suggestion to ask SQA, and would add my $.02. Three steps:

1.

Get the contract (purchase order) from each of these customers.
Get a magnifying glass, if needed.
Look for any references to their requirements. These may be clear
(we expect delivery to be on time), or sometimes full of legalese.
The better agreements will name specific requirements such as their
engineering specs.

2.

Get the product drawing for the product(s) that you sell them.
If there are any references to specs, or other items that are not standard
engineering drawing symbols, make sure you have copies.

3.

Alert the customer contact people - sales, perhaps your plant manager--
to forward any customer communications advising of new requirements.
Possibly these should be appropriately directed - for example, send labeling
and packaging information to Shipping, product design changes to Engineering,
etc.

From a legal perspective, you have just identified the legally binding
customer specific requirements for the product. If it isn't in their contract,
on their prints, or in something they've advised you of, it's not a requirement.

Regards,
Brad

[rexlee]

If they are your direct customers, you should already have their requirements --contract, specification, drawing... else, let's say, they are your customer's customer, you can just cover your direct customer's requirements.

[Marc]

Also see:
http://Elsmar.com/Forums/showthread.php?t=7918

Can anyone tell me what Ford means when they say "program management"?
Also, I had found some phone numbers that were posted to receive some specifications books, but none of the numbers are working. Does anyone have a Ford Quality contact?
Thanks

[db]

Originally Posted by flowerpower027

Can anyone tell me what Ford means when they say "program management"?
Also, I had found some phone numbers that were posted to receive some specifications books, but none of the numbers are working. Does anyone have a Ford Quality contact?
Thanks

First of all, Welcome to the Cove! We are getting quite a Michigan contingent here. Marc may have to relocate north, if this continues!


Now, to your question. A program is a particular project. The OEMs use program because autos are a mix of new designs and old. The "program" puts all of this together to produce a specific product or line. On the level of suppliers, programs will related to the specific model(s) the parts they are making are for.

As far as Ford contacts, unless you are a direct vendor to Ford, they are quite tight lipped about their contacts. If you are a supplier, then your STA will have all of the info you need.

Hope that helps.