In Reply to Parent Post by rexlee
"Input to management review shall include an analysis of actual and potential field-failures and their impact on quality, safety or the environment."
Would anybody here teach me how to do to meet this requirement?
Actual failures - I would consider that to be Returned product analysis.
Potential field failures - I would consider similar to preventive action. Take for example, the recent GM recall for the fire hazard associated with the ignition switch. Had the engineers considered the "potential" for this failure a "preventive" action could have been implemented. On the other hand, maybe it was and the "potential" was not determined.
So far this requirement has not been put under the auditor microsoft. But it does have a lot of "potential".