TS 16949 Process Interactions Map - Examples and a Spirited Discussion

[Mustang]

Help Marc!!! (Please?) I made the mistake of showing your "Typical Operations Flowchart" to our General Manager, he then turned around and said to me "looks good, lets make this our flow". And he's serious. I think I'm in trouble....

[SilverHawk]

Whis one was that? I guess you have make some minor changes to reflect your key business process flow.

After all, there is no one perfect process flow chart!!!

[Marc]

I don't see a big issue. You know the details. You showed a diagram to the GM but I bet the GM saw a flash. So - You take the base, alter it to fit your company and there you have it. I doubt that the GM is going to ask for the diagram you showed originally and the one you make and point out any differences.

[Mustang]

Marc,
I did create a diagram of our business based on what processes we have (in the same general format as the example you gave, in fact), and he did just that. In fact, he pitched mine out and wants yours. Verbatim. He even went so far as to tell management to change the titles of their processes to match. To top it off, all the management team did (and always do anyway) was sit silently.

I think the flash was from the oncoming train, and I'm ready to lie on the tracks.

[Mustang]

This is the chart I am referring to:

http://Elsmar.com/pdf_files/Operations_and_Support.ppt

[howste]

I thought maybe you were talking about this one:

http://Elsmar.com/Forums/attachment....achmentid=1905

[Marc]

Originally Posted by Mustang

This is the chart I am referring to...

Wow! That's an old one I just used as a 'thought' model.

Umm, well, I'm not sure what to tell you except that I would be surprised if it fit any given company precisely. I won't even say that's the best way to represent an organization.

I simply don't know what to say about the top person taking that specific chart to heart like that. As everyone knows, my 'motto' is "One size does NOT fit all". I see these things as idea resources, not particularly applicable to any specific company or organization. Just like 'canned' procedures, they are meant to help people think - not used 'as is' in any company.

Originally Posted by howste

I thought maybe you were talking about this one:...

Good one! Much newer than mine!

Any ideas folks?

[howste]

I agree with you, Marc. I've never been a fan of "canned" anything (especially SPAM ).

It looks like maybe the GM didn't like the one he created, and saw the generic one as an improvement. Maybe if you tweak the one that he likes now to better fit the organization, he might like it even better???

Another option is to run the diagram past your registrar. Chances are, they will be critical that it's too generic. This may give you some leverage to put more into it.