ISO 10014 - Guidelines for Managing the Economics of Quality

[pga_gold]

Hi all! I've searched the Cove for info on ISO TR10014, and had limited results. I'm relatively new to the quality system arena, but am interested in measuring the resulting economical benefits of the system. My question is...does this guidline provide with ideas for measuring the economics of non-conforming product, product/process design, product realization, etc.? If not, what does this guidline do? I've never seen it, but the title intrigued me. Thanks in advance!

[Graeme]

Like you, I've heard of it but never read it or have the immediate need to buy it.
(ISO/TR 10014:1998 Guidelines for managing the economics of quality)

I'll be lurking for info as well ...

[Raphael]

Thanks-you all for letting me know that such a document exists. I've tried to look for information about that standard but I've found nothing.

I'm interested especially in knowing how should control money aspects. For example, while doing my process map for the company I'm working, I want to define very accurately, the scope of a process that has to do with accountability and other money aspects. I'm new in my job and I want to fix that process because it has caused trouble. It is ill-defined and it has been labeled "Administrative and Financial Process". When I read this thread I became glad to hear that a document may help me, but it is still not available in my country. I hope if you have any ideas of where I could find information that would help me in letting me define financial processes.

Hope you answer,

Raphael

[Marc]

I have to admit it's a new one on me!

[RCBeyette]

Originally Posted by Raphael

Thanks-you all for letting me know that such a document exists. I've tried to look for information about that standard but I've found nothing.

I'm interested especially in knowing how should control money aspects. For example, while doing my process map for the company I'm working, I want to define very accurately, the scope of a process that has to do with accountability and other money aspects. I'm new in my job and I want to fix that process because it has caused trouble. It is ill-defined and it has been labeled "Administrative and Financial Process". When I read this thread I became glad to hear that a document may help me, but it is still not available in my country. I hope if you have any ideas of where I could find information that would help me in letting me define financial processes.

Hope you answer,

Raphael

The link that Graeme has provided, will take you to the "shopping area" where you can puchase ISO/TR 10014:1998, which simply provides guidance on:

Originally Posted by ISO/TR 10014:1998(E)

...how to achieve economic benefits from the application of quality management.

Defining financial processes is, however, a very large topic. Can you provide us with more details on the areas you wish to address?

[Paul Palmes]

Hello,

As a member of US TAG to ISO TC 176, I’ve had the privilege of working with the SC 3 working group tasked with the overhaul of the former TR 10014, “The Economics of Quality.” The TR (technical report) came due for review three years ago and this group was tasked with deciding whether to revise it, or to try writing an international guidance standard to replace it. The decision was made work on "elevating" the TR to a standard and has been an active project ever since.

Several weeks ago at the International TC 176 meeting in Kuala Lumpur the latest working draft was accepted by the ISO member nations as a Draft International Standard, or "DIS." That means that it will now be polished up by ISO central and distributed to the voting member nations for a 6 month review. It's now called: "Quality Management Systems - Guidelines for Realizing Financial and Economic Benefits"

The document is completely different from the original TR, mostly as as result of comments regarding prior drafts from all over the world and two mottos we adopted during this effort:

"It's for Top Management!" and "Show me the Money!" (Our target audience and what they should expect from implementation of a QMS!)

Now, the unfortunate part of all this is that I can't share it with you! (Even as secretary of the working group with the latest draft on the hard drive!!) But, it will be circulated early this spring. I believe I can "include" others who wish to comment on the DIS if they contact me directly once it's released to the US TAG. My position as "lead expert" would provide for input from other sources with the understanding that review would be followed by constructive comments that could be added to the "US position." So, if you are interested, I suppose the next step would be to E-mail me at:

paulp@northernpipe.com

If course, if anyone has further questions about this new guidance standard, I'd be happy to address them via this forum.

Thanks!!

Paul Palmes

[Marc]

Paul,

Your reply is appreciated. Normally we delete e-mail addresses in posts as a courtesy to make sure 'spam bots' don't harvest them. People can reach you through the Elsmar Cove 'blind' e-mail system by clicking on your user name in any post you make. I'm leaving yours but you can edit your post if you want to.

I want to again thank you for your input here. This type of information is very, very much appreciated!

I also want to very much thank you for your offer of future help and participation here!

[qualitymanager]

Hi Paul,

Do you think it would be ok to post the contents of the ISO/DIS 10014 to stimulate the discussion?