OK, for Production and Service Provision, the auditor let me pick the person to be interviewed. I chose wisely and she slam-dunked him.
Auditor: What is your process?
Person: Team C.
A: Yes, but what do you do?
P: We produce products.
A: Are you the process owner?
P: Yes, I am the Team Leader.
A: What are your outputs?
A: Yes, but what do you make?
A: So this process outputs....
P: Equalizers. Let me show you my Team Diagram. See, Equalizers are a product, we output them to this list of Core Customers.
A: What are your inputs?
P: Like it shows here, a Repetitive Schedule, which contains a Bill of Materials, the approved drawings, the assembly and test procedures and the part number specifications for all the components.
A: So, do you have a Control Plan?
P: Yes, this is it.
A: That's not a Control Plan.
P: Sure it is, it contains everything I need to build this product properly.
A: It's still not a Control Plan.
P: Whatever. Do you have any more questions?
A: Do you have a procedure?
P: Yes. Here are the assembly and test procedures (they were all current per our masters!). We have a Production and Service Procedure, too, that controls the whole process out here. Do you want to see it?
A: No, that's OK. How do you determine the effectiveness of your process?
P: See these metrics on our scoreboard. We continually measure On Time Delivery, First Pass Yield, Rework, Scrap, Productivity, Utilization, Customer Service, and Workplace Organization.
A: Do you have training?
P: Yes, here is our training matrix. I just updated it.
A: How do you determine the effectiveness of your training?
P: Our Team uses positive peer pressure. Everyone wants to do a good job and we check each step in our process to make sure that the team did the previous process correctly. If someone is lacking in training or didn't understand another team member will help. Our metrics prove the effectiveness or our training. How could I maintain yields like this unless everyone on my team knew what they were doing?
A: I don't know.
P: That's right.
A: Do you have a description of your role in the process (job description)?
P: Yes. I am a Team Leader and my team produces equalizers. If you want the longer, formal one that I signed, go see Icy Mountain.
A: I think we're done here.
Very nicely done. She will be recognized in front of the entire plant at our next Communications Meeting for "cowboyin' up when surrounded by wolves". Her's is the only Team/Process to have 0 Findings.