Process Audit Worksheets for ISO 9k2k - Marketing Analysis

[pga_gold]

I'm looking for a little feedback from the Covers...

We are in the process of developing our internal audit worksheets. The term "checklist" is too restrictive and counters the notion of process approach. During our internal auditor training I have stressed that these worksheets are not to "live and die" by. The audit trail may (and probably should) lead down a path not specifically covered on the audit worksheet. Our worksheets are designed to 1) help start the audit, 2) provide a means of getting back on track after following a trail, 3) document the audit, and 4) provide a means for ensuring the complete standard has been covered. That being said, I'm attaching a sample of our Marketing Analysis Process worksheet for your review. Any comments, questions, or other options are welcomed and appreciated.

[Govind]

pga_gold,
I think the Worksheet is well prepared with lots of thinking.You did cover almost all of process elements one can think of. Job well done.

Here are my thoughts for your consideration:
1. I think the Process output is "decision to design and build the product" not "Roll out to market", Unless we are saying the same things, just caught in between semantics.

2.You may want to also document "OFI" Opportunities for improvement besides observation, evidence and findings.

3. Short definition of "Class" would help to get consistency in filling up that column. Usually people don't take effort to go review another document to understand what "class" is.

4. You are obtaining inputs for Market Analysis, how will you validate the inputs? If the process had taken inappropriate inputs and proceeded with decision to design and build the product, will it not lead to a bad (expensive) management decision?
You may want to add this validation (method).

Govind.

[pga_gold]

Govind,
Sorry it took so long to reply, but thanks for the feedback. BTW...I've incorporated your suggestions, as I thought they made sense. It's always a big help to have another set of eyes review your work. Thanks again!