Change the name Quality System - Remove the word 'Quality' - Any Suggestions?

[Lisa Boreanaz]

Our Division Head suggested that we change the name Quality System to something that doesn't include the word QUALITY. He feels that "Quality System puts the onus on the Quality Department to do anything relating to quality. He believes that "quality is everyone's responsibility"!

Any suggestions?
Lisa

[The Taz!]

Originally Posted by Lisa Boreanaz

Our Division Head suggested that we change the name Quality System to something that doesn't include the word QUALITY. He feels that "Quality System puts the onus on the Quality Department to do anything relating to quality. He believes that "quality is everyone's responsibility"!

Any suggestions?
Lisa

I'd suggest using what Roxy and a couple of other companies have. . . a BMS (Business Management System), and use the standard (ISO 9K2K or other) as a tool of the BMS.

[Marc]

I agree. Some of you may have noticed I have suggested Business Systems for years. Business Management System works for me!

[Govind]

I would certainly agree with the term "Business Management System" if you can add elements like :

Leadership,Strategic Planning, project management, Employee satisfaction,Business results to the existing ISO 9k2K requirements. These are the areas are either ISO9k2K is weak or not included.

Hope the next version of ISO 9001 will accommodate these missing links.

We added those elements, created our internal system and named Business Management System.

Govind.

[Wes Bucey]

Originally Posted by Govind

I would certainly agree with the term "Business Management System" if you can add elements like :

Leadership,Strategic Planning, project management, Employee satisfaction,Business results to the existing ISO 9k2K requirements. These are the areas are either ISO9k2K is weak or not included.

Hope the next version of ISO 9001 will accommodate these missing links.

We added those elements, created our internal system and named Business Management System.

Govind.

I have absolutely no problem with making the so-called Quality functions a subset of the business management system.

My caveat concerns organizations seeking to get registered to either ISO9k2k or TS16949. When I first tried to "blend" ISO9k2k and the Federal Aviation Administration's Fabrication Inspection System (FAA-FIS) to get FAA Parts Manufacturer Approval (FAA-PMA) status, it was as if I had prepared the documents in Klingon for a Dawson's Creek aficianado!

I was told in no uncertain terms in early 2001, "The FAA doesn't recognize any other Quality System but the FIS!"

Other organizations (compliant or registered with AS9100 or ISO9k2k) holding or seeking FAA-PMA were maintaining TWO SEPARATE Quality Manuals - one following a very prescriptive FAA outline, the other following the ISO offshoot.

The concept was just too alien for my FAA guy to grasp - I had to ultimately add a grid showing the relationship of FAA-FIS criteria to ISO9k2k criteria and walk him through the manual page by page until he "got it."

I strongly suspect many 2nd and 3rd party auditors may have a similar assimilation challenge.

Since I wasn't a Borg, I wasn't programmed to say, "Resistance is futile. You will be assimilated."

[Claes Gefvenberg]

I agree with the BMS suggestions. And welcome to the Cove Lisa Keep posting. The fact that your Division Head considers quality to be everyone's responsibility should keep your posts interesting.


/Claes

[WALLACE]

Yeah,
BMS seems to be the norm these days for defining an organizational standardized format.
I've noted BOS (Business Operational System) being used too.
Wallace.

[Greg B]

Hi all,

I have always espoused a title such as BMS even though ours is still called a QMS...but I read an article the other day in the Australian Quality Magazine (sorry can't reproduce and have not got it handy) and it stated that many companies are now treading down this path but at what peril to our profession and quality as a stand alone system? I agree that Quality is everyone's business but time and time again quality is driven by the resident professional. In time will we simply become 'Business Graduates or Specialists' that specialise in quality? I personally think that this will be the case but will this be a bad thing? Food for thought?
PS: A BMS should encompass everything!!!!! (Safety, Health, Quality and Environment)

Greg B