ASQ Quality Progress Salary Survey - Some Problems encountered

[RCBeyette]

I just received an email from the ASQ for a salary survey. Oooh...apparently, I was randoming selected..uh huh...yeah...okay...anyways.....

Did the survey.

Question #21 asks where your organization's headquarters are located. Interestingly enough, South America is not an option. Personally, I don't deem it to be part of Latin America or the Carribean. My organization does have a "head office" in North America...but the absolute headquarters....the place where the Top Dog resides is in South America.

Grumbling, I selected North America, knowing full well that wasn't accurate enough....so much for selecting the response that best decribes me.

So....I complete the survey and go back to the email. Ahhh...any problems are to be directed to mrcoord @ asq.com . Sounds easy enough, doesn't it?

I type the email asking about Question #21, verify the email address and send. A few moments later....I've got mail!

Mail router telling my email wasn't sent because "Error transferring to mail.ASQ.COM; SMTP Protocol Returned a Permanent Error 550 5.1.1 User unknown".

Great!...no South America and no Mr. Coord either.

I'm a new member to the ASQ and let's just say this has me questioning their "management system" processes.

[ASQ_Web_Offerings_CN]

I am an employee of ASQ and I will forward your responce to the appropriate partys that handle this survey, I apologize for this oversite.

ASQ Employee.

[ASQ_Web_Offerings_CN]

I apologize again that this email was not quality checked. Thanks for posting the information.

[ASQ_Web_Offerings_CN]

Another issue is that you have the email as .com it should be .org. We just double checked the email, and it is .org. In your post you state you have it as .com.

To answer your problem with the 'South America' it is a software issue. The current software provider that creates our surveys does not include South America as an option. This is dynamically created, and will be addressed through a trouble ticket with the provider.

[RCBeyette]

Originally Posted by ASQ_Web_Offerings_CN

Another issue is that you have the email as .com it should be .org. We just double checked the email, and it is .org. In your post you state you have it as .com.

Sorry. You are correct about the email address and that would explain my routing issue. My apologies regarding this statement. It does say .org but my brain must have translated it into .com from habit....an error on my part.

Originally Posted by ASQ_Web_Offerings_CN

To answer your problem with the 'South America' it is a software issue. The current software provider that creates our surveys does not include South America as an option. This is dynamically created, and will be addressed through a trouble ticket with the provider.

I am curious as to why the provider/programmer/program/other does not include South America on the list of options.

[Rob Nix]

I just received the survey this morning, completed it, and sent it in. I, like Roxane, had to give a few "close but no cigar" answers.

When answering the actual "salary" question, I thought, how about all of us that take the survey inflate the salary 10% or so, so we can use it to convince our employers we're underpaid! JUST KIDDING!

It is interesting that we get a quicker and more proactive response from ASQ on the Cove site than on the ASQ site. Hmmmm.

[D.Scott]

I am really glad to see participation by ASQ in this forum. I personally would like to know when a person is expressing an "official" opinion and using the ASQ name certainly gives me a nice feeling that they care enough to care about what we here at the Cove think and say. Welcome to the Cove and by all means, please continue to post.

Dave

[Al Rosen]

Originally Posted by Rob Nix

When answering the actual "salary" question, I thought, how about all of us that take the survey inflate the salary 10% or so, so we can use it to convince our employers we're underpaid! JUST KIDDING!

Rob,

Great idea! Now why didn't I think of that.