How is your organization implementing the balanced scorecard

[llll2004]

Hello!!!

My name is Lily .I am a student studying management in the university. Currently, I have to write a dissertation and need some information concerning the balance scorecard. I wonder if you can help me to make this research.

[Karen R]

Several years ago our company revised our incentive pay program. Previously it was entirely tied to bottom line income each month. Now that represents just one component. The remainder is based on points earned from comparing our performance to our goals in the areas of safety, quality and operational performance. Not only has that improved our payout, but it has created real "incentive" because now that pay is tied to things that our plant personnel have influence and control over.

These goals also line up with our management system, which fully integrates ISO/TS 16949 (quality), ISO 14001 (environmental) and ISO 18001 (safety) as well as operational and support procedures. Since going to the integrated system, we have seen consistent improvement in all areas of operation. Our workforce attitude has changed to look at each idea, problem or opportunity in terms of safety, environmental impact, quality requirements and operational risks and rewards. It makes it easier to focus our resources since we're not trying to come up some safety improvement ideas and other programs for quality or environmental. We also no longer have conflicting programs which attempt to make improvement in one area without considering impact on the others.

The most interesting thing I noticed as we changed to the balanced scorecard and the integrated system was the reception it had among our hourly workforce. They seemed to catch on and embrace the program immediately - which I've attributed to the fact that it just makes sense. Each element is part of the job at hand, not something to be focused on apart from the job.

Good luck on your studies

[llll2004]

Thanks for your information.

[Jennifer Kirley]

Originally Posted by llll2004

Hello!!!

My name is Lily .I am a student studying management in the university. Currently, I have to write a dissertation and need some information concerning the balance scorecard. I wonder if you can help me to make this research.

Hi Lily, you might look for Mark Graham Brown's "Keeping Score" in your library. After that, read Kaplan and Norton's "Balanced Scorecard."

A quick Google search is also a good idea. I found this site right away: http://www.balancedscorecard.org/basics/bsc1.html

The books seem complete except for examples of actual scorecards. I wished I could see practical, publishable and appealing examples. I have read many pleas for examples since then, too.

While researching other sources I saw a set of scoreboards, like in baseball or football, showing progress as in progress around the bases for an ultimate home run or touch down.

Graphs can be used, too. I developed a spreadsheet that captures weighted performance data and assigns scores to jobs based on up to five different defect types. Dollar values are assigned to these various defect levels, based on the known costs to fix them. A combination area/bar graph shows the relationship between the defect reduction and increased profits directly from that reduction for a set amount of time. This might be an appropriate element of the balanced scorecard, if defect reduction is an included metric. I developed it to directly link results to events that were influenced by a strategic initiative.

Other visual display ideas are a dashboard like in a car showing dial indicators of progress against goals, and a set of thermometers. These graphic display ideas are such that they can be easily digested by non-management personnel. They can quickly be compared to past results.

I hope this helps!

[MarkJoel]

Jennifer,

Great reference!