In Reply to Parent Post by AngelaC
Our metrology lab purchased Gage InSite Enterprise with the three-tier server option. (We also have the Uncertainty Module and a module that handles invoicing.) The three-tier version allows our customers to access their equipment records via WAN.
... I am curious to hear if other calibration labs use this software and whether they have experienced any problems?
The cal lab I am working with (as a contractor) has been using Gage InSite for over 3 years. We have the enterprise version but I don't know about the three-tier stuff. I know our system does not
communicate outside the confines of our own lab. (We would like
it to, but the thundering voice of corporate IT always says "NO!
") I am not sure about the uncertainty module, but we do have one for calibration interval analysis.
We have had occasional problems, of course - I have yet to see any
software that does not have many opportunities for improvement. We have found the people at IndySoft to be very responsive and great to work with. The lab supervisor is the one who deals with that end of it. Overall - it is an excellent system for us.