Please Critique my process map - Fiberglass business

[carolk79]

Here is my process map for our fiberglass business
Last Audit our auditor said it would work for now but it needed to be changed. He said that there were too many processes that I could make it smaller. We have an audit in one week and I don't know if I should change this or not. Please Help.

[jaimezepeda]

Originally Posted by carolk79

... He said that there were too many processes that I could make it smaller. ... Please Help.

Too many processes?!?

If this is how many processess you have then that is how many you have.

I once had an auditor tell me that we did not have enough processess on our process map. We had about as many as you did.

I tell you, I just don't know what to think of these auditors anymore. Sometimes we end up playing a silly game trying to please the auditor.

What's the worst he can do? Issue a minor nonconformance . You have described your process interaction and that meets the requirement.
ISO 9001:2000 4.2.2 (c) - a description of the interaction between the processes of the quality management system.

Jaime

[GoKats78]

I agree - It is YOU who determine what your processes are - not your auditor!

We have about the same number and passed with no questions asked about the "number" of processes!
It sounds like your auditor has, imagine this, preconceived ideas about what a quality system should look like!

Your map meets the requirements - though it does look a little vague about how the interactions work.

[Greg B]

Originally Posted by carolk79

Here is my process map for our fiberglass business
Last Audit our auditor said it would work for now but it needed to be changed. He said that there were too many processes that I could make it smaller. We have an audit in one week and I don't know if I should change this or not. Please Help.

Carol,

I agree with the others. I have an overview map similar to yours showing the links between all of the proccess and the ancillary processes. I have then drilled down in to the larger parts of the process such as Production and Sales, I have attached a dummy set of basic process maps

1. Company Overview with ancillary processes,
2. Major Production Chart (drilled down to Major area), and
3. Minor Production Chart (Drilled down to lowest level)

From these process charts we can develop Procedures and Work Instructions. We can also see where gaps, waste, transport, bottlenecks and shared resources etc may exist. We have eventually set our system up so these individual boxes act as hyperlinks to Procedures, WI, sub processes and forms. IMHO your chart is sufficient as you must always rememeber that it is YOUR system NOT the auditors.

[Vincnet]

H CarolK

could you tell me what is the file format you are using ( .vsd) I couldn't manage to open it ?

Cheers

V

[GoKats78]

.vsd is the file extension for Visio files

[carolk79]

Yes it is a Viseo file.

Thanks everyone. Your imput is greatly appreciated. I knew in my own mind that there was nothing wrong with it. I just didn't see how it needed to be changed if those are OUR processes.

I Love the Cove

You guys and gals are great.

The cove gives me, and many others, a place to turn when we have unanswered questions.

Thanks again to everyone

[Douglas E. Purdy]

Originally Posted by Vincnet

H CarolK

could you tell me what is the file format you are using ( .vsd) I couldn't manage to open it ?

Cheers

V

I hope CarolK 79 doesn't mind, I went and included the map into a word document for Vincnet.